After reading the best-selling book Overcoming the Five Dysfunctions of a Team by Patrick Lencioni, I took a deep dive into what he was saying and got his companion book Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators which proved invaluable in my…

  1. They put their people first. They are servant leaders.

2. They build trust with their team members by first trusting them.

3. They view developing their people as their top priority.

4. They know that managers do things right, but leaders do the right thing.

5. They are accountable and own their mistakes.

6. They encourage their people to take chances and never shoot the messenger.

7. They are clear, concise, and direct in their communication and take responsibility for being understood.

8. They treat their people with respect and expect them to treat each other with respect.

9. They don’t follow the Golden Rule — They break it, and treat each of their team members they way they want to be treated.

10. They praise in public and coach in private.

Higher employee engagement boosts both productivity and the bottom line.

Albensi Dental Lab was named as one of Pittsburgh’s Top Workplaces for a fourth consecutive year and was recognized for having the Top Executive Leadership for companies its size. What differentiates a top workplace like Albensi from an average one? It is hard to quantify, but there are common qualities…

How you treat potential employee’s will affect your reputation and brand.

How many times have you interviewed for a position and despite it seeming to go well never got a follow-up email or call? Surprisingly, this is more common then one would think. After all; you’d think an organization seeking to add people to its team would want to treat applicants…

Frank Manfre

Business consultant & coach w/ 35 years experience in leadership roles in for profit and nonprofit organizations focused on developing leaders & org health

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